Frequently Asked Questions
Product Questions
You can follow us along on Social Media; Instagram, Facebook, and TikTok for updates on restocks and new releases or you can reach out to us at Support@foambrain.com and we can let you know when an item may be restocked.
Due to our manufacturer’s process, our plastic rpg dice sets may exhibit slight variations in colors and patterns. Though, the main color schemes and style will remain the same - you may receive a set that has more purple than blue, for example.
For this reason, our plastic dice sets will not always be exactly the same as the sets posted in our listings though we do our best to select sets that best exemplify the colors and variations in each set.
You can sign up for our weekly newsletter at the bottom of any page of our website or by creating an account and checking the box for our newsletter.
Yes, we do! Gift Cards can be purchased here. We offer Gift Cards in increments of $10, $25, $50, and $100.
Tshirts purchased on our site are printed and fulfilled by a third party company called Printify. Printify will handle shipping so if you’ve purchased any other items with your Tshirt, they will be shipped separately from our warehouse.
Order Questions
If you need an order by a specific date, please let us know in Checkout “Notes” or reach out to us at Support@foambrain.com.
We will do our best to get your order to you within your timeframe but we cannot guarantee shipping times. Should you need expedited shipping, you can purchase Priority Mail or Priority Mail Express shipping at Checkout.
We do not send invoices with our packages. We only send out packing slips so your gift will not show the price.
For international shipments we are required to include the value paid on the custom form.
If you check the 'Gift' option at checkout, you can include a message with your package!
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Shipping
We mail out orders daily. Most orders received before 10am Eastern will be shipped same day, other orders will be shipped next day, unless otherwise noted in the item description.
Yes - we ship worldwide! We use Shopify Managed Markets to offer payment in multiple local currencies, and to handle UK and European VAT requirements.
Standard US shipping is a flat $4 for orders under $25 or free for orders over $25.
Expedited shipping and worldwide shipping is calculated based on the weight of the products ordered.
Sometimes shipping carriers mark packages delivered prematurely. The first thing you should do is check around your mailbox and property. If you have not found it, give your local post office a call. They will be able to provide information beyond what we can see on the tracking information link.
Reach out to us at Support@foambrain.com if you have any more questions and we’ll be happy to work on a resolution with you in this case!
Sometimes shipping carriers can experience delays. If you are concerned about your package or if it has been over two weeks, please contact your local post office as they will be able to provide more information beyond what we can see on the tracking information link.
Reach out to us at Support@foambrain.com if you have any more questions and we’ll be happy to work on a resolution with you in this case!
Reach out to us at Support@foambrain.comand we will make sure to confirm your address and reship your order as soon as your package arrives back to us at our warehouse.
Reach out to us at Support@foambrain.com and provide your email address as well as your phone number so we can look up your order and determine its status.
If you are logged in and were when you placed your order, you can also see tracking information for orders under the account tab.
If an email was not submitted at Checkout, you will only receive text messages alerts if you have those notifications turned on.
Yes, we do! When submitting your address, just input your PO Box instead of your physical address.
Please note that orders going to postal boxes may only go via USPS.
Returns
We want to make sure you're satisfied with your new dice and accessories!
With a few exceptions, we accept returns within 30 days for most items, less shipping costs. Please contact support@foambrain.com to help arrange your return.
We cannot accept returns on:
- Clothing items
- Custom products (including custom printing, however custom products have their own satisfaction policy, available here)
- Opened mystery products
See our full return policy here.
In the case your product is damaged in transit, you can opt to exchange the product for an identical one at no cost within the 30 days of your products arrival.
Contact us here for assistance with your product
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Still Have Questions?
Still Have Questions?
Have more questions or need a custom quote? Reach out to us below or at support@foambrain.com
