FAQs
Products
What is your jewelry made from? Is it hypo-allergenic?
What is your jewelry made from? Is it hypo-allergenic?
Our earrings are Silver Plated Nickel. There is potential for silver plating to wear off but, the silver plating makes these earrings hypoallergenic if you do have a mild nickel allergy.
What can I do if a product is out of stock on your website?
What can I do if a product is out of stock on your website?
You can follow us along on Social Media; Instagram, Facebook, and TikTok for updates on restocks and new releases or you can reach out to us at Support@foambrain.com and we can let you know when an item may be restocked.
The Plastic RPG Set I purchased looks a bit different than the photo on your site.
The Plastic RPG Set I purchased looks a bit different than the photo on your site.
Due to our manufacturer’s process, our plastic rpg dice sets may exhibit slight variations in colors and patterns. Though, the main color schemes and style will remain the same - you may receive a set that has more purple than blue, for example.
For this reason, our plastic dice sets will not always be exactly the same as the sets posted in our listings though we do our best to select sets that best exemplify the colors and variations in each set.
What happens after I place an order for a Tshirt?
What happens after I place an order for a Tshirt?
Tshirts purchased on our site are printed and fulfilled by a third party company called Printify. Printify will handle shipping so if you’ve purchased any other items with your Tshirt, they will be shipped separately from our warehouse.
I'd like to be notified of new products - how can I sign up for your newsletter?
I'd like to be notified of new products - how can I sign up for your newsletter?
You can sign up for our weekly newsletter at the bottom of any page of our website or by creating an account and checking the box for our newsletter.
Do you offer gift cards?
Do you offer gift cards?
Yes, we do! Gift Cards can be purchased here. We offer Gift Cards in increments of $10, $25, $50, and $100.
Orders
What if I need an order by a certain date?
What if I need an order by a certain date?
If you need an order by a specific date, please let us know in Checkout “Notes” or reach out to us at Support@foambrain.com.
We will do our best to get your order to you within your timeframe but we cannot guarantee shipping times. Should you need expedited shipping, you can purchase Priority Mail or Priority Mail Express shipping at Checkout.
What if I’m purchasing a gift?
What if I’m purchasing a gift?
We do not send invoices with our packages. We only send out packing slips so your gift will not show the price.
For international shipments we are required to include the value paid on the custom form.
If you check the 'Gift' option at checkout, you can include a message with your package!
Shipping
How quickly do you ship?
How quickly do you ship?
We mail out orders daily. Most orders received before 10am Eastern will be shipped same day, other orders will be shipped next day, unless otherwise noted in the item description.
Do you ship to anywhere outside of the United States?
Do you ship to anywhere outside of the United States?
Yes - we ship worldwide! We use Shopify Managed Markets to offer payment in multiple local currencies, and to handle UK and European VAT requirements.
How much does shipping cost?
How much does shipping cost?
Standard US shipping is a flat $4 for orders under $20 or free for orders over $25.
Expedited shipping and worldwide shipping is calculated based on the weight of the products ordered.
Why I haven’t received tracking information for the sticker(s)/card(s) that I purchased?
Why I haven’t received tracking information for the sticker(s)/card(s) that I purchased?
We ship stickers and cards in Cardboard Envelope Mailers via First Class Mail. This shipping method does not come with a tracking number.
Should you need your items by a certain date or if you’d like tracking information, you may purchase Priority Mail or Priority Mail Express shipping upon Checkout.
My order was marked as delivered but it has not shown up.
My order was marked as delivered but it has not shown up.
Sometimes shipping carriers mark packages delivered prematurely. The first thing you should do is check around your mailbox and property. If you have not found it, give your local post office a call. They will be able to provide information beyond what we can see on the tracking information link.
Reach out to us at Support@foambrain.com if you have any more questions and we’ll be happy to work on a resolution with you in this case!
My tracking shows my order is still in transit.
My tracking shows my order is still in transit.
Sometimes shipping carriers can experience delays. If you are concerned about your package or if it has been over two weeks, please contact your local post office as they will be able to provide more information beyond what we can see on the tracking information link.
Reach out to us at Support@foambrain.com if you have any more questions and we’ll be happy to work on a resolution with you in this case!
My tracking shows my order was returned to sender.
My tracking shows my order was returned to sender.
Reach out to us at Support@foambrain.com and we will make sure to confirm your address and reship your order as soon as your package arrives back to us at our warehouse.
I have not received an order confirmation or tracking number.
I have not received an order confirmation or tracking number.
Reach out to us at Support@foambrain.com and provide your email address as well as your phone number so we can look up your order and determine its status.
If you are logged in and were when you placed your order, you can also see tracking information for orders under the account tab.
If an email was not submitted at Checkout, you will only receive text messages alerts if you have those notifications turned on.
Do you ship to PO Boxes?
Do you ship to PO Boxes?
Yes, we do! When submitting your address, just input your PO Box instead of your physical address.
Please note that orders going to postal boxes may only go via USPS.
Returns
What is your return policy?
What is your return policy?
We want to make sure you're satisfied with your new dice and accessories!
With a few exceptions, we accept returns within 30 days for most items, less shipping costs. Please contact support@foambrain.com to help arrange your return.
We cannot accept returns on:
- Clothing items
- Custom products (including custom printing, however custom products have their own satisfaction policy, available here)
- Opened mystery products
What do I do if my dice arrive damaged?
What do I do if my dice arrive damaged?
In the case your product is damaged in transit, you can opt to exchange the product for an identical one at no cost within the 30 days of your products arrival.